FAQ - Frequently Asked Questions - chessmomentshop

Frequently Asked Questions (FAQ) - Chess Moments

1. Where can I buy chess posters? We offer high-quality chess-themed posters with quick shipping worldwide! If you're looking for chess posters, www.chessmomentshop.com is the right place for you 

2. How can I search for posters on your website? You can browse our posters by using the search bar or using keywords to find specific designs. You can also explore our featured collections for inspiration.

3. Can I request a custom poster design?

We're currently working on automating this feature, but in the meantime if you would like to order a unique poster, feel free to contact us!

4. In what sizes are your posters available? Our posters come in 4 sizes, S: 8x12" or 21x29cm M: 12cx16" or 30x40cm L: 16x20" or 40x50cm and XL: 20x28" or 50x70cm

5. How do I place an order? To order a poster, simply add the item to your cart, or click the buy now button. Follow the prompts to provide your shipping information and payment details. 

6. What payment methods do you accept? We accept a wide range of payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal.

7. What is your shipping policy? We offer worldwide shipping. The shipping costs and estimated delivery times may vary depending on your location and the shipping method you choose. You can find detailed shipping information during the checkout process.

8. Do you offer tracking for orders? Yes, we provide order tracking information for all orders. You will receive an email with tracking details once your order has been processed.

9. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If you're not happy with your poster, you can return it within 14 days for a full refund or exchange. Please review our detailed return policy for more information.

10. How can I contact your customer support team? You can reach our customer support team through our Contact US page, where you can submit a message or find our email address. We're here to assist you with any questions or concerns.

11. Do you offer discounts or promotions? Yes, we often have special promotions and discounts. Keep an eye on our website, subscribe to our newsletter, and follow us on social media to stay up to date on our latest offers.

12. Are the posters eco-friendly? We are committed to sustainability, that's why we ship the products for you from the closest production hub we have in your region. This way we can spare many miles of unnecessary shipping each day!